Lumina
The Future of Intelligent Conversations

Key Features

Context aware responses

Understands user intent, chat history, senses emotions and initiates support proactively in real time i.e., seamless connect with a live Subject matter expert via Teams.

Plug & Play Framework

Modular design for quick deployment across use cases.

Scalability & Multi-Platform Support

Works across websites, apps, integration with APIs, Supports high-volume, real-time conversations without delays, Multi modal interaction.

Analytics & Continuous Improvement

Tracks performance metrics, Uses feedback loops for self-improvement.

Use Cases Implemented

Website & Knowledge Base Chat including Website

Visitors get instant AI powered answers and if they need deeper help or if the bot senses dissatisfaction from AI responses, the bot seamlessly connects them to a live expert without leaving the chat. No dead-ends, just resolutions.

Sales Order Automation

Upload a purchase order, and the chatbot generates a sales order in Oracle EBS—cutting manual work and errors.

Product Support Expert

Trained on Oracle JDE & other product manuals, it helps users troubleshoot issues or guide them through processes thereby reducing support tickets.

Policy Assistant

Employees get instant, accurate answers from manuals that run into 100s of pages. No more digging through documents or waiting for email replies.

Let’s Continue the Conversation

Lumina The Future of Intelligent Conversations